Are all the products on your site new? Yes. Every product we ship is new and comes direct from the manufacturer with the full manufacturer’s warranty, unless otherwise noted in the product description.

How long will it take for me to receive my item(s)? That depends on where you are located and how close you are to a distribution center or shipping warehouse. The average order arrives at its destination within 2-7 days.

What is your refund policy? Please see our Terms & Conditions for complete refund, exchange and return information.

What warranties do you offer? All warranties are honored by the manufacturer of the product, and are not warranted by Internetoutboards.com, Inc. We are a factory authorized warranty repair center for many of the products we sell and as such we can and will provide warranty repairs in accordance with the manufacturers policies.

Why are your prices so low? We strive to bring you the best prices we can by reducing our operational costs. By using the Internet as one of our storefronts, we save on many costs that our competitors spend millions of dollars a year to maintain. Also, you act, as your own sales representative by reading the descriptions on our site, so you don’t pay the large commissions our competitors must give their salespeople. As a family owned business, we are committed to keeping our prices below those of our competitors so that your family can enjoy the best in marine products for less, and it does not hurt that our vendors like us. We do a lot of volume with our vendors. We pass on the discounts we receive from them to you.

How do I know that I am getting the best deal? InternetOutboards.com strives to offer our customers the absolute best prices anywhere on new Tohatsu and Nissan outboards. We shop the competition frequently to ensure our prices are the lowest around. If you find a lower advertised delivered price on the same model – please contact us and we’ll beat it! Please note that the model being offered by a competitor must be the same year model, condition (brand new), and be available in stock. Buy with confidence from us knowing that we only sell brand new factory sealed engines complete with manufacturer’s warranty. You’ll never find used, reconditioned, or freight damaged engines with us.

How can I contact someone if I have a question? Send a message using the Contact Us mail form or email us at info@internetoutboards.com.

How do I know my personal information is secure? Our commitment to your security is a top priority at Outboard Distributor, Inc.  We employ the industry standard SSL encryption that all major Internet storefronts use. You hear a lot about the few abuses on the internet, but you don’t often hear about the millions of transactions that take place flawlessly every day over the Internet. 

Which credit cards do you accept? We accept Visa, MasterCard, Discover, and bank checks. Please note: we do NOT ship any items COD.
 
What is your return policy? We do not offer refunds, exchanges or returns unless we made the error in shipping an item different than what you ordered (not what you meant to order, but what you really did order). On RARE occasions we may, at our discretion take pity on you and allow you to return or exchange merchandise. We suggest a certain amount of self-depreciating groveling to convince us to make an exception in your case. Under no circumstances can outboard engines, inflatable boats, service manuals, decals, life rafts, gaskets, carburetors, electrical items, propellers, outboard parts, glues and/or any item that is a special order be returned. If we do allow a return or exchange it will be subject to a 20% restocking fee. If we sold or shipped you the wrong item, we will pay for the freight back to us and send you the correct item freight prepaid.
 
What did we leave out? As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.