Are all the products on your site new? Yes. Every product we ship is new and comes direct from the manufacturer with the full manufacturer’s warranty, unless otherwise noted in the product description.

How long will it take for me to receive my item(s)? That depends on where you are located and how close you are to a distribution center or shipping warehouse. The average order arrives at its destination within 2-7 days.

What is your refund policy? Please see our Terms & Conditions for complete refund, exchange and return information.

What warranties do you offer? All warranties are honored by the manufacturer of the product, and are not warranted by Internetoutboards.com, Inc. We are a factory authorized warranty repair center for many of the products we sell and as such we can and will provide warranty repairs in accordance with the manufacturers policies.

Why are your prices so low? We strive to bring you the best prices we can by reducing our operational costs. By using the Internet as one of our storefronts, we save on many costs that our competitors spend millions of dollars a year to maintain. Also, you act, as your own sales representative by reading the descriptions on our site, so you don’t pay the large commissions our competitors must give their salespeople. As a family owned business, we are committed to keeping our prices below those of our competitors so that your family can enjoy the best in marine products for less, and it does not hurt that our vendors like us. We do a lot of volume with our vendors. We pass on the discounts we receive from them to you.

How do I know that I am getting the best deal? Here are a couple of things to think about. Shop around. We encourage you to visit your local marine dealers, research on-line and educate yourself about models, pricing, service and reputations. We believe we offer the lowest delivered prices in the U.S. It’s possible that in some cases we do not. If you find a lower, advertised, price somewhere else on identical merchandise we will at least match it, if not beat it.(As long as that other dealer really has it!) If you make a purchase from us and then find it advertised at a lower, delivered price from a legitimate dealer somewhere else we will refund the difference in price if you notify us within 3o days of purchase. Obviously we cannot price match on older non-current models, distressed inventory, scratch and dents, one-of-a-kinds, going out of business sales and the like. We also cannot waive the sales tax. But, you can buy with confidence from us knowing that we will honor our “PRICE MATCH GUARANTEE” to the best of our ability.

How can I contact someone if I have a question? You may reach us at 813-381-6219 or you may email us at info@internetoutboards.com.

What is the relationship between InternetOutboards.com, Inc. and North American Outboards.? Internetoutboards.com, Inc. is the name of our Florida based corporation. This website, Internetoutboards.com, is a marketing tool and a form of advertising for our company. North American Outboards is a name used for marketing. And even though Tohatsu loves us, we are not division of Tohatsu Japan or Tohatsu America.

How do I know my personal information is secure? Our commitment to your security is a top priority at Outboard Distributor, Inc.  We employ the industry standard SSL encryption that all major Internet storefronts use. You hear a lot about the few abuses on the internet, but you don’t often hear about the millions of transactions that take place flawlessly every day over the Internet. 

Which credit cards do you accept? We accept Visa, MasterCard, Discover, Paypal and or bank checks. We do not ship COD, extend credit or listen to complaints about why we do not take American Express. Please do not mail cash! If you wish to pay for your purchase by Paypal, please use the following email address: info@internetoutboards.com.
 
What is your return policy? We do not offer refunds, exchanges or returns unless we made the error in shipping an item different than what you ordered (not what you meant to order, but what you really did order). On RARE occasions we may, at our discretion take pity on you and allow you to return or exchange merchandise. We suggest a certain amount of self-depreciating groveling to convince us to make an exception in your case. Under no circumstances can outboard engines, inflatable boats, service manuals, decals, life rafts, gaskets, carburetors, electrical items, propellers, outboard parts, glues and/or any item that is a special order be returned. If we do allow a return or exchange it will be subject to a 20% restocking fee. If we sold or shipped you the wrong item, we will pay for the freight back to us and send you the correct item freight prepaid.
 
What did we leave out? As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.